General

This Privacy Policy applies to the active feet customer database, online website, SMS and E-News. Within this policy, active feet may be collectively referred to as “active feet”, “we”, “us”, “our”).  active feet respects your privacy and are committed to handling your personal information in accordance with the National Privacy Principles (“NPP”) and the Privacy Act 1988 (Cth) (the “Act”). This privacy policy explains how we manage the personal information we collect about you. Please read this privacy policy before using the site or submitting any personal information. By using this website (www.activefeet.com.au), you are accepting the practices described in this privacy policy. Your continued use of www.activefeet.com.au, subscription to active feet E-News and Shoe Club indicates your acceptance of the privacy policy in place at this time. 

 

Collection, use and disclosure of your personal information

Active Feet do not sell or disclose any personal information to any third party. Active Feet endeavors to secure the personal information and confidentiality of every customer and active feet website user. We will take all reasonable steps to protect the security of the personal information that we hold. This includes taking appropriate measures to protect electronic materials and materials stored and generated in hard copy.

 

Cookie/Tracking Technology

www.activefeet.com.au  may use cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. The Active Feet website does not control the activation or deactivation of cookies. If you would like to activate or de-activate the use of cookies please contact your internet browser supplier directly.

 

Sensitive Information

Sensitive as defined in the Privacy Act 1988 (Cth) includes information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.  Active Feet does not collect sensitive information about our customers other than basic health information regarding footwear. Active Feet will not disclose sensitive information to any third party without the consent of the customer prior to disclosure. 

 

Privacy Contact Information

You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting the active feet Head Office:

Call Head Office: (03) 9882 7161                        

Mail Head Office:  Head Office, 161 Camberwell Rd, Camberwell VIC 3123

 

Mobile Terms of Service

Active Feet

Last updated: Nov. 13, 2025

The Active Feet mobile message service (the "Service") is operated by Active Feet (“Active Feet”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Active Feet’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Active Feet through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Active Feet. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Active Feet or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Active Feet mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Active Feet or email marketing@activefeet.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.