Shipping

Shipping Locations

Active Feet delivers Australia wide, we currently do NOT accept international orders. 

Shipping Charges

Free Standard Shipping on orders over $159*

Standard shipping fee of $9.95 on orders under $159

Express Shipping has a flat rate of $15.95

*Active Feet offers FREE STANDARD SHIPPING on all orders over $159. No matter your location in Australia or how many pairs you decide to purchase from us, delivery is FREE with orders over $159.
 

Dispatch from Melbourne

Active Feet offers you the SAME DAY DISPATCH for ALL orders placed before 10am (Free, Standard, Express), however this is dependent on stock availability*.

There are often instances where a product you have ordered is not in stock therefore the same day dispatch cannot be met, however you will be notified and we will endeavour to have your order dispatched in a timely manner.

All dispatch times exclude weekends as Active Feet online operates Monday to Friday from 10am to 5pm. If you have a query about the dispatch or shipping of your item, please call 03 9882 6266.

 

Delivery Times

Active Feet aims to dispatch orders within 1-3 business days*, and AUS Post delivery is expected 2-5 business days almost anywhere in Australia**.

Active Feet delivers products Australia wide using Australia Post Standard, and Australia Post Express. 

Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location:

2-3 business days – VIC
2-4 business days – NSW / ACT /SA
2-3 business days – QLD / TAS
2-5 business days – WA / NT

*Orders where stock availability issues arise we will notify the customer as soon as possible to communicate order status.   

**Please allow additional 1-2 business days on top of the above allocated times for regional areas.

Note: During Sale periods and high volume periods delivery times may vary due to a high volume of orders. 

We ship Australia wide through Australia Post. 

If you’re not 100% satisfied with your new shoes you can return or exchange them within 30 Calendar days from the date of dispatch. Simply send them back or, better still, return them to any one of our four stores in Melbourne and receive a FREE biomechanic GAIT analysis from one of our Podiatry trained team members. For full details on exchange/returns process please see our returns policy located in the footer

Products must be unworn, in the condition that you received them and in the original box and/or packaging. 

All returns must adhere to the requirements on our Returns Policy page.