Full Returns Policy

Returns Policy

Online purchases

Active Feet extends a 30-day return from the date of dispatch to return your shoes. Products must be unworn, in the same condition as you received them, and be in their original box.

You can return the shoes via post, or at any of our four stores in Melbourne and receive a FREE bio mechanic GAIT analysis from one of our Podiatry trained team members.

To Return or Exchange:
1. Pack your unworn shoes in their original shoe box
2. Place the shoe box (with the unworn shoes) into a secure satchel or postage box
3. Include the completed returns and exchanges form
4. Clearly label the package with the address provided below

ACTIVE FEET RETURNS
161 Camberwell Road
Hawthorn East, VIC 3123

In-store purchases

At Active Feet we want to help you and find solutions that work.
We work closely with healthcare providers who recommend shoes for your specific needs. We guarantee our fitting and we offer a re-fit solution in accordance with their recommendations within 30 days of purchase.

To request a re-fit, please bring a referral from your healthcare provider so we can ensure the shoes meet their specific requirements. 

For change of mind or general returns, items must be returned within 14 days of purchase in their original condition. Shoes that have been worn outdoors cannot be accepted for return.

If your purchase requires an assessment for unusual wear or a potential manufacturing fault, we will address the issue in-store and guide you through the claim process.